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Reservation

Blue Mountain Chalet Rental Policies

RULES OF CONDUCT, POLICIES, PROCEDURES AND UNDERTAKINGS
 
It is the desire of The Lodges at Blue Mountain Corporation (herein referred to as (“BML’) to provide a high standard for Vacation Accommodation and to ensure both BML and Tenant has a clear understanding of what is expected of each other. And that both parties conduct themselves with a maximum standard.
 
WE BELIEVE WE HAVE PROVIDED A CODE OF ETHICS THAT WILL MAXIMIZE YOUR VACATION EXPERIENCE
 
Reservations
 
Once the Rental Agent is able to confirm prices and availability, a Rental Agreement will be emailed to you.
 
The Rental Agreement needs to be completed in full and faxed or scanned with signatures to our office.
 
If the person signing the Rental Agreement is NOT the Tenant but is accepting responsibility and liability, a Non Tenant Agreement needs to be completed by the Non Tenant.
 
Once the Rental Deposit has been processed and payment has been confirmed, a confirmation # and check in instructions will be email back to you confirming your reservation. Please read this carefully for accuracy of Dates, Rental Property Address, # of guests etc. Any errors must be directed to the reservation department within 2 days from time of booking date.
 
By signing and submitting the Rental Agreement and payment has been applied, The Tenant acknowledges that they have read and understood, the following documents, Rental Agreement, Code of Ethics, Rules of Conduct and Noise By-Law and that you and your guests are agreeing to all the legal conditions as set forth and that you have not provided false information and meet our minimum age requirements.
 
Rental Deposit
 
Upon fully executing and submitting the Rental Agreement, a Rental Deposit of 50% of the rental fee (including taxes), is required to hold the reservation. Payment can be made by all major credit cards – as provided for on the Rental Agreement. Cash, money orders or certified cheques are accepted; however reservations are not held until payment has been received.
 
The final balance is due 30 days prior to the Rental Date.
 
Cancellation Policy
  1. Cancellations must be submitted in writing by email and receipt of such confirmed.
     
  2. GRACE PERIOD defined as 2 days after Rental Agreement is accepted. Cancellations within the Grace Period are subject to an administration fee of the greater of $100.00 or 3% of the deposits paid.
     
  3. NON PEAK SEASON RENTALS If a Rental Agreement cancellation occurs after the Grace Period and 30 days prior to the Rental Term, a refund is subject an administration fee of the greater of $150.00 or 5% of the Rental Deposit paid. Cancellations within 30 days of the Rental Term are at the discretion of BML.
     
  4. PEAK SEASON RENTALS If a Rental Agreement cancellation occurs after the Grace Period and 45 days prior to the Rental Term, a refund is subject to the Rental Property being rebooked for the same Rental Fee. Any differences in Rental Fees will be the Responsibility of the cancelling Tenant. Otherwise the cancellation is subject to the greater of $200.00 or 10% of the Rental Fee. Cancellations within 45 days of the Rental Term are BML’s sole discretion.
 
Check In Procedure
 
On your confirmation letter, you will be instructed to sign in and pick up keys at our office.
 
Upon check in, The Tenant will be required to provide proper ID – Drivers License that is listed on the Rental Agreement, a copy of The Rental Agreement and Confirmation Letter.
 
You will also be required to sign the following documents, Rules of Conduct, Noise By-Law and our Pool and or Hot tub waiver if The Rental Property has such amenities.
 
Check in-Out Times
 
CHECK IN  is  4PM
 
CHECK OUT  is  11AM
 
In the event that the Rental Property was vacant the day prior to your arrival, we will try to accommodate an earlier check in. Likewise, if the Rental Property is not rented the day of your check out, we will try and accommodate a later check out.
 
Damage/Cleaning Deposit
 
A DAMAGE AND KEY DEPOSIT OF UP TO $1,500.00 (PER CHALET) IS TO BE PREAUTHORIZED ON THE CREDIT CARD LISTED ABOVE, WITHIN 1 DAY PRIOR TO THE RENTAL DATE.  THE PREAUTHORIZATION WILL BE REVERSED WITHIN TWO DAYS OF CHECK OUT, UPON A FULL INSPECTION BEING COMPLETED.
 
Residential Area
 
BML has provided certain Rental Units to its Tenants in area’s that are deemed to be Residential by Nature and used for Residential uses. The Tenant agrees to conduct itself accordingly and in compliance with the rules and regulations set forth in the Rental Agreement.
 
General Supplies
 
BML will supply appliances listed on each units webpage in addition to all, paper towel, toilet paper, Kleenex, hand soap, cleaning brushes, brooms and or mops, vacuum cleaner, cooking tools, cutlery, garbage bags.
 
Bedding
 
Pillows and comforters and supplied for each bed.
 
Unless you have arranged to rent linens & towels, or your Rental Property includes such, Tenants will need to supply their own. 
 
Parking
 
Specific Lodges will have vehicle parking limits. Please refer to your rental agreement for specific limits pertaining to the Lodge you have booked.
 
At some Properties, parking passes are required. Please ensure to display these at all times and return them upon departure.
 
Fireplaces
 
Most chalets are supplied with either gas or wood fireplaces.
 
For wood fireplaces, The Tenant is responsible for their own firewood. Wood burning logs are strictly prohibited.
 
Fires must be supervised at all times and all protective screens/doors must also be used at all times.
 
Pets
 
While our Rental Properties are generally pet friendly, we do require pets be well contained and not left alone. And that owners clean the yards
           
Check with your rental agent for specific pet friendly lodges. A $25 fee will apply for pets.
 
Smoking
 
All our Rental Properties are non smoking. We have provided outdoor ash trays if needed.
 
Pools & Hot Tubs
 
BML notifies the Tenant that Pools and or Hot Tubs are unsupervised and are to be used solely at the risk of the Tenant and their guests.
 
For those units which have private or shared pools and or hot tubs, The Tenant will be required to sign a Pool & Hot Tub waiver.
 
For Hot tubs, Tenants will be supplied certain chemicals that are required to used nightly. Instructions and pre measured cups are supplied.
 
If during a rental of 3 days or less and extra cleaning of Hot Tub or Pool is required a $50.00 will apply.
 
BML will clean all Pools and Hot Tubs prior to each Rental Period. For rentals longer than 4 days, the BML will monitor the water quality and exercise its best judgment for further action, based on water quality.   If the Tenant has any doubt about water quality, they should contact the Landlords or its representatives immediately.
 
Covers to Pools and Hot Tubs should be used and locked at all times when not in use particularly overnight.
 
BML will not be held responsible or liable for any injuries or deaths that occur during use of Pools and or Hot Tubs.
 
Keys
 
The Tenant will be given at set of Keys for The Premises of which the Tenant shall not duplicate (or distribute) whatsoever. If additional Keys are required, The Tenant shall request from BML.
 
Tenant will be required to sign for the # of keys issued at time of check in. Keys are to be returned at time of check out. As these Lodges are privately owned, Tenants are responsible for lost keys. The property must be re-keyed and The Tenant will be charged the cost of this procedure.
 
LOCKED OUT - In the event a Tenant is locked out of a property due to loss of key(s) during their Rental Period, The Tenant can obtain a new set of keys from our office during normal business hours. If this occurs after business hours, The Tenant is subject to a key fee of $25.00.
 
Inspections
 
BML will inspect Premises for any damage or loss. Damage Deposit will be refunded in full if Premises is in good standing order.   If Landlord discovers any damage, loss or excessive dirty conditions, The Tenant will be charged from the Damage Deposit. If the repairs are less than the Damage Deposit, the balance of funds will be refunded upon completion of repair. If damages are found to be in excess of Damage Deposit, BML reserves the right to charge these additional costs to the credit card on file. If the credit card transaction is declined, BML will then have the right to pursue legal action against The Tenant., which will result in further costs incurred by The Tenant.
 
Sublet
 
The Tenant agrees not to sublet The Premises or assign in whole or in part any part of this Agreement.
The Landlord agrees to have The Premises professionally cleaned at its expense prior to the occupation date.
 
Before Check Out 
 
The Tenant shall maintain, keep and leave The Premises any and all fixtures, not limited to, furnishings, household articles, equipment appliances, TV, BBQ, Hot Tub, Stereos, DVD, Kitchen amenities, contained therein or forming part thereof in an ordinary state of cleanliness and in the same good working order as found on the date of possession, and The Tenant be personally liable for any and all damages, reasonable wear and tear excepted, caused by The Tenant, its guests or employees, servants or agents.
 
Upon departure, The Tenant shall immediately remove all personal items, clean the unit, remove all garbage into garbage bins, clean any and all dishes pots & pans, clean BBQ grill, turn heat down to 13c and or air conditioning to 26c, ensure all lights are turned off, appliances & electronics are shut off, fireplaces are empty and not still burning, close and lock all doors and windows
 
Garbage
 
The Tenant shall keep all Garbage well contained in Garbage Bags within the Rental Property – depending on facilities at each Rental Property either one of – a garage, upper outside decks away from animals, condo ‘garbage rooms’ or industrial bins. 
 
No Garbage is to be place in the Garbage Bin unless contained in Garbage Bags. The Garbage Bin shall remain
Locked at all time when not in use.
 
Right to Enter
 
The Tenant acknowledges and agrees that BML or its agents/contractors has the right to enter The Premises for the purposes of Cleaning, Maintenance, Repairs, during normal business hours. The Landlord or its agents/contractors retain the right to enter The Premises at any time for emergency Maintenance or Repairs without the prior notice of The Tenant.
 
The Tenant shall not make alterations, construct or decorate any parts contained within The Premises without the prior written consent of BML. The Tenant shall notify BML immediately and provide written notice of any accident or other defect that has occurred during the Term of The Agreement.
 
 
The Tenant risks eviction if any of the following occurs;
 
  • # OF GUESTS Each Lodge has specific Guest Occupancy Regulations. If additional guests are found occupying the premises, the Tenant will be charged $100 per additional person per night and/or have their contracted terminated immediately;
     
  • ILLEGAL ACTIVITY Use of The Premises for any illegal activity including but not limited to the possession of illegal drugs, serving or consumption of alcoholic beverages by or to persons under the legal drinking age within the property or in and around any pools or hot tubs that are part of the Rental Property;
     
  • HOUSE PARTIES / ARE NOT ALLOWED – The Tenant understands that BML has provided The Rental Property based on the information provided in that The Tenant is representative of a Family, Married Couples, and responsible adults over the minimum age requirements as set by each property.
     
  • PROM/AFTER PROM GROUPS ARE STRICTLY NOT PERMITTED – any group or groups found to have misrepresented this fact will not be allowed access and will be evicted and charged with fraud if to be found during the Rental Period.
     
  • NEIGHBOURS If the Tenant causes damage to The Rental Property or to any of the neighboring properties;
     
  • Excessive noise or any other acts which interferes with neighbors’ rights to quite enjoyment, as most of these Lodges are located with residential areas;
     
  • NOISE BY-LAW Any violations that are subject to the Zero Tolerance noise By-Laws govern by the Town of The Blue Mountains.  Prior to 7am and no later than 11pm. By-laws can also be found on our website
     
  • MISREPRESENTATION Any reservation made under false pretenses will result in forfeiture of Rental Fee and Tenant will not be permitted to check in or will be evicted if such false information is found during The Rental Period.
     
  • Any Material Breech of The Rental Agreement, Noise By-Law, Rules of Conduct or Code of Ethics, which in the sole determination of the Landlord results in damage to Rental Property, Personal injury to Tenants, disturbance of Neighbours rights, violations of Criminal Laws (other than those listed within)
Listings
 
BML has used it best efforts to rent to The Tenant a rental unit which is fully operational. Information regarding individual property listings is believed to be accurate but cannot be guaranteed as these properties are privately owned and changes occur without notice to The Lodges at Blue Mountain Corporation.  However we have made every effort to ensure that all information is accurate. Prior to your arrival its best to check with our check in staff for updated list of amenities.
 
The Tenant acknowledges and accept from BML that from time to time before or during The Rental Period, certain amenities my not be available or functional, due to circumstances beyond BML control. BML will use it best efforts to fix or replace such deficiencies before or during The Rental Period, but cannot be held responsible or in material breech of The Agreement in any manner whatsoever.
 
Unusable Property
 
In rare cases when a Rental Property, either prior to, or during the Rental Period has suffered damages that will not allow the Tenant to remain in the Rental Property or begin the Rental Term, The Landlord will use its best efforts to find similar accommodations at its own expense or refund The Tenant a prorated share to the Rental Fee. Both parties agree that The Landlord will not further compensate The Tenant for any reason whatsoever.
 
Acts of God
 
Neither BML, its agents or property owners shall be liable for events beyond their own control which may interfere with The Tenants occupancy, including but not limited to, Acts of God or Governmental agencies, fire, strikes, war, inclement weather, noise from constructions or nearby activities. BML will have full discretion of offer refunds or rebates.
 
Double Bookings
 
Double bookings are rare. In the event that a Tenant reservation for a Rental Property overlaps an existing Tenant’s reservation, BML will first, rely on the booking date of each party to declare first rights. Secondly, make every effort as its sole cost to provide the displaced Tenant with another property within its rental program or that of another local program of like stature.   The Tenant will have the right to accept this new replacement property or reject such an offer and receive a refund equal to the unused portion of the Rental Fee paid. The Tenant agrees that the Tenants choice of these options will be the Tenants sole remedy for any and all damages, liability, or inconvenience arising from this double booking.
 
Substitutions
 
BML strives to comply with all reservation bookings for a specific Rental Property. However, due to ownership changes, properties being removed from this rental program, mechanical problems or other unforeseen circumstances, BML cannot absolutely guarantee the specified Rental Property. BML reserves the right to change assignments without notice (but will use its best efforts to notify Tenant when it becomes know that stated property becomes unavailable) or liability should be property become unavailable. When comparable accommodations are not available, The Tenant will have the option of selecting from available properties at no additional cost or receive a complete refund.
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